Refund policy
All Sales Final / No Refund Policy
Effective Date: JULY 10, 2026
Thank you for your purchase. Please review our policy carefully before placing an order.
All Sales Are Final
All purchases are final. We do not offer refunds, returns, exchanges, or cancellations once an order has been placed, except where required by applicable law.
Order Accuracy
Customers are responsible for reviewing all order details, including product selection, sizing, quantities, shipping information, and billing information, before completing their purchase.
Damaged or Incorrect Orders
If you receive an item that is damaged during transit or you receive the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the issue. If the claim is verified, we will, at our sole discretion, provide a replacement or another appropriate remedy.
Lost or Stolen Packages
Once an order has been shipped and marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages. Customers should contact the shipping carrier directly to file any necessary claims.
Chargebacks
By completing your purchase, you acknowledge and agree to this All Sales Final Policy. Initiating a chargeback for reasons inconsistent with this policy may result in the submission of order records, shipping confirmations, and this policy as evidence to the payment processor.
Contact
If you have any questions regarding your order, please contact us at:
Email: mgmt@burnerwave.com
By completing a purchase, you acknowledge that you have read, understood, and agreed to this All Sales Final / No Refund Policy.